SHIPPING TIMES
Orders placed before 3:00 p.m. M.S.T. qualify for same day shipping, (Monday through Friday) as long as we have all of your required documents (prescription and return and exchange agreement) on file. While we try to ship everything out as quickly as possible, it may take up to 24 hours for your order to be shipped.
Standard shipping time frame for orders is 4 - 10 business days.
Please note that our shipping carrier (UPS) does not deliver on Sundays. For instance, Next Day orders placed before 3:00pm M.S.T. on a Friday are not delivered until the next business day, Monday.
We require a full street address on your order as we cannot ship to a P.O. Box.
SHIPPING RATES
Ground Shipping: Ground Shipping is free with the purchase of any home or portable oxygen concentrator unless you get a promotional discount. A standard $20.00 shipping fee is added to the purchase of all accessories.
Next Day and 2nd Day Air shipping options are available on most orders at an additional cost (exclusions apply). Saturday delivery is available in select areas determined by UPS. Additional costs apply for Saturday delivery.
Alaska/Hawaii orders are an additional shipping cost. Please call us toll-free for pricing at 1-800-520-5726 between 8:00am and 5:00pm, MST.
*FREE UPS Ground is only available in the 48 contiguous states.
ORDER TRACKING
We will provide you with a tracking number via e-mail the minute we ship your package out. The tracking number can be located at the top of your invoice. You can track all orders at https://www.ups.com/WebTracking/track.
If you do not see your tracking number or if you did not receive an invoice please give us a call at 1-800-520-5726.
CANCELING AN ORDER
In most cases, once an order is placed, we are not able to cancel the order due to the speed in which we process and ship orders. If you no longer want a product after the order has been placed, please contact us for a Return Merchandise Authorization via email or telephone once you have received the product. Unauthorized returns/refused shipments will not be accepted or credited.
Product returns will not be accepted by 1st Class Medical unless 1st Class Medical’s written authorization has been obtained in advance in the form of a Return Material Authorization (“RMA”) number, and the items are received by 1st Class Medical in their original condition. When returning Product, Customer is required to include a copy of the original invoice or packing slip to ensure prompt issuing of credits.
The RMA number must be written on the documents enclosed and on the outside of the shipping box. Customer is granted a 14-day risk-free trial period from date of delivery; subject to other conditions contained herein. During this period, Customer may return Product for a full credit equal to the invoiced product price.
To be eligible for a full credit equal to the invoice price, Customer must contact 1st Class Medical within 14 days of the date of delivery to initiate the RMA process. Once the RMA is processed, Customer has 7 days to ship the product back to 1st Class Medical for a full credit. If the RMA was initiated within 14 days of the date of delivery, but the product was not shipped by Customer within 7 days of the generation of the RMA, then the credit will equal the invoice price minus a $400 restocking fee.
If the RMA was initiated between 15 to 30 days of delivery, then the credit will equal the invoice price minus a $400 restocking fee. If the RMA was initiated between 15 to 30 days of date of delivery, but the product was not shipped by Customer within 7 days of the generation of the RMA, then no credit will be given. No return will be authorized after 30 days from the date of delivery (1st Class Medical can offer a buy back after 30 days).Accessories are not eligible for a return for credit unless purchased and returned along with an eligible oxygen system.
The returned Product credit, minus any applicable restocking fee, will be paid within 10 business days once 1st Class Medical receives the Product back and the Product has been inspected to confirm all components are returned. If there are missing components, a partial credit may be given.
