SwapIT Return & Exchange Policy

1st Class Medical is here to make sure our customers are satisfied with our products and services. Our return policy allows you to return or exchange your item purchased within 30 days of receipt.

Upon receipt of your item please inspect the box for damages. Once you open your package inspect your unit, we test every unit before it leaves our facility, but sometimes units do arrive damaged or defective. We apologize for this inconvenience and ask that you contact us immediately. If a unit is damaged in shipping we must notify the shipping company within 48 hours. We cannot be responsible for shipping damage if you wait longer than 48 hours to notify us.

Within 30 days after your unit has arrived, if for any reason you are not satisfied we will refund your money 100% (excluding shipping & handling) for all new units. During those 30 days feel free to use the unit and make sure it is to your satisfaction, for fewer than 10 hours over the manufacturers test hours, which is noted on your sales receipt.

We can’t sell a unit as new if it has been damaged or used for more than 10 hours outside of the factory. The 100% return policy is only valid if you contact us within the first 30 days and the unit remains in unused / like new condition, has not been used in a smoke-filled environment, and has been run fewer than 10 hours over the manufacturers test hours.

All returns require a return authorization. Please contact us, 1-800-269-0722, so that we can assist you with doing so. You must pay for return shipping costs. When returning the unit to us please insure the package for the full value.

Within the 30 days, please contact us and will we assist you with either a refund (based on the number of hours the unit has been used.) or an exchange can be done to a unit that better matches your needs.  The restocking fee for the units returned within the 30 days with over 10 hours of use is 25%.  All returns require a return authorization. You are responsible to pay for return shipping costs.  When returning the unit to us please insure the package for the full value.  Contact us to receive a return authorization.1-800-269-0722

All returns require a return authorization. All returns have to be returned in original packaging. You are responsible to pay for return shipping costs. When returning the unit to us please insure the package for the full value. Contact us to receive a return authorization. 1-800-269-0722

For all exchanges or refunds… we must first receive the original unit before we ship out an exchanged unit or issue a credit.

After 30 days, we apologize for any inconvenience, but we cannot refund or exchange your unit.

All items returned without a return authorization, including items returned to us for refusal delivery, are subject to the 25% restocking fee.

Any units that are returned due to customer-caused damage, the customer is responsible for all parts, labor, and shipping charges to return the unit to us for repair.

All new units come with a factory warranty. Warranty repairs can be handled by contacting us 1-800-269-0722. In the event your unit needs to be sent to the manufacturer for repair we will swap your unit out with a replacement unit while your unit is under manufacturer’s warranty. Our SwapIT program is only available for our customers who are in the United States while requiring a loaner unit. We pay ground shipping costs for the replacement unit and the broken unit. Expedited shipping is not covered for the SwapIT program. Expedited shipping can be provided at a cost.

CONSENT TO RELEASE OF HEALTH INFORMATION FOR TREATMENT, PAYMENT AND HEALTHCARE OPERATIONS

The undersigned, as or on behalf of Patient, authorizes (1) Patient’s Insurer(s) and any other third party payor(s) which provide Patient with coverage to disclose to SUPPLIER minimum necessary  information to facilitate payment to SUPPLIER for items furnished Patient including, but not limited to (A) payment made by such payor(s) to Patient, the undersigned or to any other person  or entity for items provided by SUPPLIER to Patient; and (B) the scope and extent of Patient’s from time to time; (2) all medical personnel involved in Patient’s treatment to disclose to SUPPLIER any and all information concerning Patient’s medical history and condition as it may relate to the items or treatment provided to Patient by SUPPLIER; and (3) any holder of medical information about patient (including SUPPLIER) to release to the Centers for Medicare and Medicaid Services (or any successor agency) and its agents , to any of Patient’s third party payor(s) including, without limitation, Medicare, Medicaid, BCBS, OCHAMPUS, Tricare or other public or private payors, and to SUPPLIER, any information needed (subject to “minimum necessary” requirements as applicable) (A)  to determine applicable benefits and qualification for reimbursement of items furnished by SUPPLIER to Patient; (B) to process claims for items provided by SUPPLIER to Patient; and/or (C) to conduct health care compliance activities (including pre- or post-payment audits) and quality assurance or utilization reviews. The undersigned, as or on behalf of Patient, hereby authorizes his/her health care providers and payors to rely on this “Consent to Release of Health Information,” without the need for a separate release authorization , to release the specified information for treatment , payment and healthcare operations purposes as contemplated herein.  This consent shall not be effective to permit disclosures if information in cases where HIPAA-compliant release authorization is required pursuant to 45 CFR$164.508.