Used Equipment Return Policy

1st Class Medical is here to make sure our customers are satisfied with our products and services. Our return policy allows you to return your item purchased within 30 days of receipt. We will exchange for a new oxygen system with a price that is more or equal to without any fee applied to the returned oxygen system.

Upon receipt of your item please inspect the box for damages. Once you open your package inspect your unit, we test every unit before it leaves our facility, but sometimes units do arrive damaged or defective.

We apologize for this inconvenience and ask that you contact us immediately. If a unit is damaged in shipping we must notify the shipping company within 48 hours. We cannot be responsible for shipping damage if you wait longer than 48 hours to notify us.

Within 30 days of use you may return the used concentrator for a 25% restocking fee and any shipping costs.

All returns require a return authorization. Please contact us, 1-800-269-0722, so that we can assist you with doing so. You must pay for return shipping costs. When returning the unit to us please insure the package for the full value.

For all returns… we must first receive the original unit before we issue a credit.

After 30 days, we apologize for any inconvenience, but we cannot refund any charges.

All items returned without a return authorization, including items returned to us for refusal delivery, are subject to the 25% restocking fee.

When purchasing a used unit there is a limited warranty provided. Warranty will be indicated on your sales receipt. Our used units are put through a testing process, so you can be assured the unit you receive will be in good working condition.

In the event the unit needs repair we do offer our services at a discounted rate. The customer is responsible for all shipping costs. Customer is responsible for parts and labor if unit is out of warranty. We also offer a discounted rental program, if you require a unit while yours is being repaired.

CONSENT TO RELEASE OF HEALTH INFORMATION FOR TREATMENT, PAYMENT AND HEALTHCARE OPERATIONS

The undersigned, as or on behalf of Patient, authorizes (1) Patient’s Insurer(s) and any other third party payor(s) which provide Patient with coverage to disclose to SUPPLIER minimum necessary  information to facilitate payment to SUPPLIER for items furnished Patient including, but not limited to (A) payment made by such payor(s) to Patient, the undersigned or to any other person  or entity for items provided by SUPPLIER to Patient; and (B) the scope and extent of Patient’s from time to time; (2) all medical personnel involved in Patient’s treatment to disclose to SUPPLIER any and all information concerning Patient’s medical history and condition as it may relate to the items or treatment provided to Patient by SUPPLIER; and (3) any holder of medical information about patient (including SUPPLIER) to release to the Centers for Medicare and Medicaid Services (or any successor agency) and its agents , to any of Patient’s third party payor(s) including, without limitation, Medicare, Medicaid, BCBS, OCHAMPUS, Tricare or other public or private payors, and to SUPPLIER, any information needed (subject to “minimum necessary” requirements as applicable) (A)  to determine applicable benefits and qualification for reimbursement of items furnished by SUPPLIER to Patient; (B) to process claims for items provided by SUPPLIER to Patient; and/or (C) to conduct health care compliance activities (including pre- or post-payment audits) and quality assurance or utilization reviews. The undersigned, as or on behalf of Patient, hereby authorizes his/her health care providers and payors to rely on this “Consent to Release of Health Information,” without the need for a separate release authorization , to release the specified information for treatment , payment and healthcare operations purposes as contemplated herein.  This consent shall not be effective to permit disclosures if information in cases where HIPAA-compliant release authorization is required pursuant to 45 CFR$164.508.