Customer Satisfaction Policies

1st Class Medical is here to make sure our customers are satisfied with our products and services. Our return policy allows you to return your item purchased within 30 days of receipt. We will exchange for a new oxygen system with a price that is more or equal to without any fee applied to the returned oxygen system.

• Upon receipt of your item please inspect the box for damages. Once you open your package inspect your unit, we test every unit before it leaves our facility, but sometimes units do arrive damaged or defective.
  
• We apologize for this inconvenience and ask that you contact us immediately. If a unit is damaged in shipping we must notify the shipping company within 48 hours. We cannot be responsible for shipping damage if you wait longer than 48 hours to notify us.
  
• Within 30 days of use you may return the used/refurbished concentrator for a 25% restocking fee and any shipping costs.
  
• All returns require a return authorization. Please contact us, 1-800-520-5726, so that we can assist you with doing so. You must pay for return shipping costs. When returning the unit to us please insure the package for the full value.
  
• For all returns… we must first receive the original unit before we issue a credit.
  
• Customer is responsible for all shipping/handling costs for cancellations, returns or warranty work.
  
• After 30 days, we apologize for any inconvenience, but we cannot refund any charges.
  
• All items returned without a return authorization, including items returned to us for refusal delivery, are subject to the 25% restocking fee.
  
• When purchasing a used/refurbished unit there is a limited warranty provided. Warranty will be indicated on your sales receipt. Our used/refurbished units are put through a testing process, so you can be assured the unit you receive will be in good working condition.
  
• In the event the unit needs repair we do offer our services at a discounted rate. The customer is responsible for all shipping costs. Customer is responsible for parts and labor if unit is out of warranty. We also offer a discounted rental program, if you require a unit while yours is being repaired.

Consent To Release Of Health Information For Treatment, Payment And Healthcare Operations

The undersigned, as or on behalf of the Patient, authorizes the following:

1. Disclosure by Insurers and Third-Party Payors

Patient’s Insurer(s) and any other third-party payor(s) which provide Patient with coverage may disclose to SUPPLIER the minimum necessary information to facilitate payment to SUPPLIER for items furnished to the Patient, including but not limited to:

(A) Payment made by such payor(s) to the Patient, the undersigned, or to any other person or entity for items provided by SUPPLIER to the Patient.

(B) The scope and extent of the Patient’s coverage from time to time.

2. Disclosure by Medical Personnel

All medical personnel involved in the Patient’s treatment may disclose to SUPPLIER any and all information concerning the Patient’s medical history and condition as it may relate to the items or treatment provided to the Patient by SUPPLIER.

3. Disclosure by Holders of Medical Information

Any holder of medical information about the Patient (including SUPPLIER) may release information to the Centers for Medicare and Medicaid Services (or any successor agency) and its agents, to any of the Patient’s third-party payor(s) including, without limitation:

• Medicare
• Medicaid
• BCBS
• OCHAMPUS
• Tricare
• Other public or private payors
• SUPPLIER
  

Such information may be released as needed (subject to “minimum necessary” requirements as applicable):

(A) To determine applicable benefits and qualification for reimbursement of items furnished by SUPPLIER to the Patient.

(B) To process claims for items provided by SUPPLIER to the Patient.

(C) To conduct health care compliance activities, including pre- or post-payment audits, quality assurance, or utilization reviews.

Authorization for Use

The undersigned, as or on behalf of the Patient, hereby authorizes his/her health care providers and payors to rely on this “Consent to Release of Health Information” without the need for a separate release authorization, to release the specified information for treatment, payment, and healthcare operations purposes as contemplated herein.

HIPAA Limitation

This consent shall not be effective to permit disclosures of information in cases where HIPAA-compliant release authorization is required pursuant to 45 CFR §164.508.